User guide
The Declaration Portal is for customs brokerage, forwarding and logistics companies working on the Cilvegözü – Bab al-Hawa route. You use it to send declarations and commercial documents to the Across Customs office, have a record opened for your transport operation and follow its status. This guide walks through every step in order.
01Overview
You send the documents for a transport operation to the Across Customs office online; the office reviews them and opens a record for the operation. Every stage is recorded and you can check the status at any time.
Upload the customs declaration, invoice, certificate of origin, CMR and other commercial documents as PDF or photo.
The Across Customs office reviews your application, opens a record for the transport operation and contacts you if needed.
Track an application made without an account with its code and plate; follow every company operation from the dashboard.
02Two ways to use it
You can use the portal without an account or with a company account. Either way the documents reach the same office and go through the same review; the difference is how operations are tracked and managed.
No account
No registration, no sign-in. You enter the details of one transport operation, upload the documents and receive a tracking code. You check the status with that code and the tractor plate.
When it fits
When you work on this route occasionally, are sending a vehicle through for the first time, or need to send documents right away.
Company account
You register your company once. Every operation you open is listed in the dashboard with its documents, payments and status history, and you add colleagues as members.
When it fits
When you handle operations regularly, several people follow the same operations, or you want your past operations and payments in one place.
| Topic | No account | Company account |
|---|---|---|
| Account | Not required | Company registration and office approval |
| Scope | One transport operation | All of the company's operations |
| Tracking | Tracking code + tractor plate | List, filters and details in the dashboard |
| Team | — | Member invitations; administrator and operator roles |
| Payments | Method chosen during upload | All records in the Payments section |
| History | Only the operation whose code you hold | Every operation stays in the dashboard |
03Upload (no account)
The upload screen has four steps. You cannot move on until the current step is complete; missing or invalid fields are marked and the reason is shown.
Step 1
You describe the vehicle and how to reach you.
Türkiye → Syria (export/transit)
Exit from Türkiye to Syria. Choose it for export cargo, or for transit cargo travelling to Syria through Türkiye.
Syria → Türkiye (import)
Entry from Syria to Türkiye. Choose it for cargo imported into Türkiye.
Transfer in the buffer zone
The cargo is transferred from one truck to another in the buffer zone at the border; the truck does not cross into the other country.
Step 2
You attach the customs and commercial documents for the transport operation.
Do not upload personal documents
Step 3
You choose how the service fee will be paid. No payment is taken at this step.
Step 4
When the submission is complete, your application receives a tracking code.
Code format
BY-XXXXXX
BY- followed by six letters or digits.
04Tracking
The status of an application made without an account is checked on the tracking page with the tracking code and the tractor plate. Asking for the plate as well as the code stops anyone else who knows the code from seeing your application.
Received
Your application and documents have reached the system and are waiting for the office's review.
Under review
The office is reviewing the documents. If something is missing or wrong, you will be contacted.
Record opened
A record for the transport operation has been opened in the Across Customs system.
Document ready
The document for the operation has been prepared. Follow the office's notice about handover.
At any stage: Cancelled
The office cancelled the application; the reason, if given, appears in the timeline note.
05Company account
A company account lets several people from the same company open and follow all of its operations on the Cilvegözü route from one place.
On the registration form you first choose the company's country of registration; the official numbers requested depend on the country.
If email verification is required, open the link sent to your sign-in email, then sign in.
After registration the company account goes to the Across Customs office for approval. You can open operations and upload declarations while you wait; full access is granted after approval.
After signing in you reach these sections from the dashboard menu:
Members are invited by the company's administrators.
In the dashboard's Company section, use “Change password” to set a new one: at least 10 characters, with at least one letter and one number. The change applies only to your own account.
If you forgot your password, use “Forgot password” on the sign-in screen to request a reset link at your sign-in email.
06Payment
The payment method for the service fee is chosen during upload. The portal takes no payment at this stage; your choice is recorded on the application as “Pending”.
The amount is the fee the office has set for each direction and is shown in the payment step. If no amount is set for that direction, “—” is shown and the office tells you the amount. The portal never makes up an amount.
Payment records are kept as Pending, Paid or Cancelled. With a company account, all payments are listed in the dashboard's Payments section.
07FAQ
If your question isn't answered here, write to the office.
The tracking code is shown only on the confirmation screen, and the portal has no way to display it again. Write to the Across Customs office at info@acrosscustoms.com, giving the tractor plate, the submission date and the contact details you entered. Operations opened with a company account need no code; they are all listed in the dashboard.
First check that the file is PDF, JPG, PNG or WEBP and no larger than 25 MB, and that the application has no more than 10 files. Phone photos are sometimes saved as HEIC; in that case use “Use camera” or save the picture as JPG. If the connection dropped, press “Try again” on the file card.
Yes. Arabic digits (٠–٩) are converted to Latin digits automatically, letters are kept, and spaces and dashes are removed. If the format is not recognised you will see a warning, but the plate is still accepted. When tracking, simply type the plate as you entered it in the application.
No, it is optional. If you add it, the office can reach the driver directly when needed. The number is entered with its country code; Türkiye +90 and Syria +963 are preset.
The Across Customs office reviews applications during working hours; the portal does not promise a fixed time. The status updates on the tracking page and in the dashboard whenever it changes, and if a document is missing the office contacts you by the phone or email you gave.
Yes. The interface is available in Arabic. Syrian companies can upload without an account or open a company account with their commercial registry number, and the Syrian country code +963 is preset in phone fields.
Documents are kept in closed storage. Only Across Customs office staff and, if uploaded with a company account, your company's members can open them. The tracking page shows file names only, never contents, and document links opened from the dashboard are valid for a short time.
Currently only the Cilvegözü – Bab al-Hawa route, which is why the gate field on the upload screen is fixed.
For any other question, write to info@acrosscustoms.com.